Stay connected with mobile staff members and track your field work in real time.
The Connect Forces® platform is a field force automation software that was designed to increase productivity and responsiveness among your mobile staff members equipped with mobile terminals, providing them with secure, reliable access to the company's computer system.
Connect Forces® is a two parts solution: the back-office field force software with optimization, monitoring and geolocation functionalities and the mobile field force application designed for mobile terminals.
Perfectly adapted to the needs of technicians, salespeople, and deliverers, Connect Forces® supports all communications mobiles terminals: TabletPC, laptops, and PDAs.
Connect Forces® delivers an immediate ROI by improving service traceability and customer satisfaction.
Improve the quality of your services with Connect Forces®
Scheduling Tool
Your call center submits full service requests in real time to the closest qualified technician's mobile terminal, including information such as priority level, customer address, and other details about the request.
Optimization and Monitoring
Monitor the progress of work being performed in real time, and track the location of your technicians. Instantly change the schedule based on emergencies and work load.
Also enjoy real-time monitoring of parts consumed and improve your inventory management.
Improved Communication and Reduced Risk of Error
Connect Forces provides your field technicians with accurate information about the customer, the needed service, and the parts catalog, drastically reducing the need for verbal communication between technicians and the scheduling unit.
Increased Customer Satisfaction and Loyalty
With Connect Forces, you can maximize the number of service calls performed. You can also provide your customers with real-time progress updates as well as daily, weekly, or monthly statistics, improving their level of satisfaction.
Archiving and Sending Service Reports
Connect Forces allows you to keep track of services provided and to send service reports to your customers. Connect Forces is interfaceable through its API from your applications and even your customers' applications. Connect Forces also integrates with a fax, PDF, or mail server, so once a service has been provided, a report of it can be sent to your customer by fax or mail.
Return of investment
Connect Forces guarantees an immediate return on investment by speeding up billing and reducing the number of miles that your technicians have to travel. Adopting our solution also allows you to eliminate paperwork and double entry, improve the quality of your reports, and increase customer satisfaction.
Make work easier for your field technicians!
Adapted Materials
We offer a wide range of communication terminals, with and without reinforced casing, to meet your needs, all equipped with input-output devices to make work easier for your technicians, including GPS navigation to keep them from getting lost, a bar code and RFID reader so that they don't have to enter item numbers and serial numbers themselves, and an integrated camera to allow them to attach one or more photos to a service call.
Interface and Optimized Use
The mobile application is always available instantaneously, regardless of the reception.
