Connect Forces Enterprise mobilizes the company's main resources with a particular focus on mobile staff members who work directly with customers: field force workers, sales forces, maintenance technicians, etc.
Connect Forces Enterprise is the first mobile framework in the market designed for mobile field service companies. It is easily configurable and can be integrated with and made available to all of the mobile communications platforms on the market. Our quality service methodology Mobile Factory® offers in a single point of contact the complete range of services that you will expect to insure a successful deployment.
Connect Forces Enterprise includes a back office component made up of modules that can easily integrate with the major applications on the market (Siebal, SAP, Business Objects, Movex, etc.) and a front office component available on all of the main mobile terminals available (communicating and non-communicating PDAs, TabletPCs, and laptops).
- Schedule : Submit full service requests in real time to the closest qualified technician's mobile terminal, including information such as priority level, customer address, and other details about the request.
- Optimize and geolocation : Monitor the progress of work being performed in real time, and track the location of your technicians. Instantly change the schedule based on emergencies and work load.
- Increase Value : With Connect Forces, you can maximize the number of service calls performed. You can also provide your customers with real-time progress updates as well as daily, weekly, or monthly statistics, improving their level of satisfaction.
Mobile Field Force Software opened to the world
- Customizable*: Create your users and customize your service reports, parts catalog, and purchase orders.
- Open*: Through the provided API Web Services, Connect Forces Enterprise interfaces with the main software applications on the market for billing, inventory management, databases, and third-party applications.
Strengths
- High reliability : A solution adapted to field constraints and usable in all environments.
- Advanced and intuitive usability : High-visibility navigations, native multilingual support.
- Truly multi-platform : The mobile application works on all of the mobile platforms on the market: Windows Mobile, TabletPC, laptop, etc.
- Support for all input/output types : 1D/2D bar code reader, RFID reader, signature capture pad, camera, GPS, etc.
- Selection : For your mobile staff members, Connect Forces Enterprise works on the main mobile terminals on the market, including PDA, Smartphone, TabletPC, and laptops. We can also provide you with a large variety of terminals.
- Advanced GPS : Map placement, real-time information, navigation system, etc.
- Technology : Secured data storage on the terminal, remote distribution, and remote control.
